🚀Smarter, Faster, and More Human

We’re excited to announce the release of Alpha Drive AI v1.2, a major step forward in delivering the most advanced automotive AI scheduling and customer engagement platform in the industry. This update is currently finishing beta testing with Apple Ford and will be rolled out to all dealers by October 1st.

🌟 What’s New in Version 1.2

We’ve listened to dealer feedback and introduced features that make customer interactions more seamless, efficient, and human-like than ever:

• Advisor-Specific Booking: Customers can now book directly with a specific service advisor and have visibility into that advisor during the scheduling process.
• Smarter Duplicate Prevention: Enhanced logic dramatically reduces duplicate appointments.
• Double the Speed: Latency has been reduced by 100%, creating a near real-time customer experience.
• Improved RAG Compliance: Alpha Drive now follows retrieval-augmented generation (RAG) directions with even greater accuracy.
• Advanced Rescheduling: Rescheduling now leverages Techwall’s new update feature endpoint for greater flexibility.
• In-Call Appointment Updates: Customers can update appointments on the same call, improving experience and eliminating duplicates.
• Natural Conversation Flow: Dead air is now filled with natural filler words, discourse markers, and hesitations, making the AI sound more human and relatable.
• Better Monitoring & Insights: New logging for latency detection and enhanced sentiment scoring helps dealerships track CX more precisely.

🔮 A Glimpse Into the Future: Alpha Drive 2.0

The 1.2 update lays the foundation for the highly anticipated Alpha Drive AI 2.0, which will deliver breakthrough reasoning capabilities.

• AI that can “think” more deeply and provide comprehensive answers to complex tasks—whether it’s coding, data analysis, or scientific reasoning.
• A cascading LLM platform that auto-switches between models to deliver the fastest and most accurate response, eliminating the need to select different models for different use cases.
• A single, unified system that blends the best aspects of multiple LLMs into one powerful, efficient platform.

🚘 What This Means for Dealerships

For dealerships, v1.2 means fewer errors, faster scheduling, and a more human-like customer experience—while providing sharper insights into customer sentiment and performance.

As we prepare for the October 1st deployment, we’re excited to empower every dealer with the tools to drive better service engagement and customer satisfaction.

📢 Stay tuned for Alpha Drive AI 2.0—the next big leap in automotive AI, coming soon.